Enhancing Life Through Mobility: The Story Behind Merits Health Products
Every mission starts with a moment.
For Merits Health Products, it was the day our founder witnessed
someone he loved begin to lose her independence.
What began as a single wheelchair, built to help his mother
stay mobile, safe, and connected, has blossomed into a global mission to empower
mobility, restore dignity, and enhance the quality of life for millions.
If you’re a provider striving to help people regain their
movement and control, this is your story too.
Watch the Story Behind Merits
A Family’s Mission That Sparked a Movement
Merits Health Products started with a simple yet powerful question:
“What if mobility could be easier — not just for the user, but for the people helping them too?”
Back in the 1980s, our founder watched his mother struggle with basic mobility. She didn’t have a comfortable, reliable way to navigate her own home. Options were limited. Customization was rare. And her dignity was at stake.
So, he built her a wheelchair — and it changed her life.
Suddenly, she could move freely again. She could sit with her family at the dinner table. She could enjoy the outdoors.
That one act of love sparked a business founded on compassion, and that compassion remains our driving force today.
From One Chair to a Global Portfolio
Word spread quickly. Other families had the same needs. Providers and clinicians were seeking durable, better-designed equipment that didn’t cost a fortune or require tons of modifications.
So, that’s when Merits began to grow — not just in size, but in scope. We expanded into:
- Scooters for community access
- Powerchairs for everyday mobility and rehab needs
- Stairlifts for safe home navigation
- Seating and positioning products for posture and pressure relief
Today, Merits operates in the United States, Taiwan, the United Kingdom, and China, serving partners across clinical, DME, retail, and rehab markets.
Why Providers Choose Merits
If you work in DME or clinical care, you know mobility equipment needs to do more than look good on paper.
It has to work. It has to last. It has to fit the real-life needs of real patients — and the providers who support them.
That’s what makes Merits different.
Here’s how we support you:
- U.S.-based assembly and service
- Vertically integrated R&D and manufacturing
- Service-friendly parts and design
- PDAC-coded products to simplify Medicare billing
- Quick-turn fulfillment from our Florida and Las Vegas, NV distribution centers
- Dedicated clinical support for your team
We’re here to make your job easier, whether you’re fitting a new user, handling documentation, or making a service call on short notice.
Meet the Merits Product Family
At Merits, we truly believe that mobility and independence shouldn’t be a one-size-fits-all approach. That’s why we’ve created a unified brand with specialized product lines, each tailored to meet the distinct needs of users, clinicians, and caregivers. Together, they make up the Merits Family: one brand, many solutions.
Want a closer look at how these categories fit together under one brand?
Read our full blog: Reintroducing Merits – A Provider’s Guide to Our Brand, Products, and Promise
1. Avid – Power Mobility for Complex Rehab
- Designed for ATPs and clinicians managing complex needs
- Offers power positioning, pressure relief, and seating compatibility
- Customizable and built for long-term performance
2. Merits Standard Power Mobility – Everyday Powerchairs & Scooters
- Group 2 standard and heavy-duty powerchairs
- Indoor/outdoor scooters for independent living
- Select models with power seat elevation
- PDAC-coded bases that support documentation and reimbursement
- Compact, durable builds designed for real-world serviceability
3. Pilot – Straight and Custom Curved Stairlifts for Safer Home Access
- Ideal for retail, home access, and aging-in-place markets
- Easy to install, maintain, and explain to patients and families
- A reliable solution that adds safety without complication
4. Precision Comfort – Seating & Positioning You Can Count On
- Cushions, backs, and accessories for postural support
- Engineered with OTs, PTs, and ATPs in mind
- Compatible with both Merits and third-party bases
Our Products, Your Purpose
The truth is, we don’t succeed unless you do. That’s why Merits designs mobility solutions that:
- Work with your clinical assessments and reimbursement workflows
- Stand up to daily use — not just in the lab, but in the real world
- Keep service and parts management simple
- Deliver performance that users (and caregivers) notice
From complex rehab clinics to small-town DMEs, we work with partners across every corner of the industry to keep people moving forward.
Our Mission: Enhancing Life Through Mobility
When we say this is more than a business, we mean it.
We believe:
- Mobility is not a luxury — it’s a human right
- Providers deserve tools that support their care, not complicate it
- People should never feel trapped by their environment
That’s the heart of Merits — and it always will be.
Let’s Continue This Journey Together
Whether you’re evaluating a new patient, getting a chair ready, or searching for a mobility partner who actually listens, we’re here.
We invite you to:
- Watch our story (seriously — it’s 4 minutes and worth it)
- Explore our full product lines for rehab, seating, and home mobility
- Reach out if you’d like to talk through your next clinical need